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Predictivity of system delays shortens human response time

Thomaschke, Roland ; Haering, Carola



Abstract

System delays considerably affect users' experience and performance. Research on the psychological effects of system delays has focused on delay length and variability. We introduce delay predictivity as a new factor profoundly affecting user performance. A system delay is predictive when its duration is informative about the nature of consecutive interaction events. We report an experiment ...

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