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Codification of Knowledge in Business Process Improvement Projects

Johannsen, Florian ; Fill, Hans-Georg



Zusammenfassung

In times of globalization, new technologies and high market transparency, companies search for ways to raise the efficiency of their business processes and achieve long-term customer relationships. Therefore enterprises are strongly devoted to business process improvement (BPI) initiatives. However, in times of globally spanning inter-organizational business processes, conducting BPI initiatives ...

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