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Implementing Six Sigma for Improving Business Processes at an Automotive Bank

Johannsen, Florian ; Leist, Susanne ; Zellner, Gregor


Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g. automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in financial services. Above all, the Six ...


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