Go to content
UR Home

Implementing Six Sigma for Improving Business Processes at an Automotive Bank

Johannsen, Florian ; Leist, Susanne ; Zellner, Gregor vom Brocke, Jan ; Rosemann, Michael , eds.



Abstract

Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g. automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in financial services. Above all, the Six ...

plus


Owner only: item control page
  1. Homepage UR

University Library

Publication Server

Contact:

Publishing: oa@ur.de

Dissertations: dissertationen@ur.de

Research data: daten@ur.de

Contact persons