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Implementing Six Sigma for Improving Business Processes at an Automotive Bank

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2014) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: vom Brocke, Jan and Rosemann, Michael, (eds.) Handbook on Business Process Management 1. Springer, Berlin, pp. 393-416. ISBN 978-3-642-45099-0 (print), 978-3-642-45100-3 (online).

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Today, in the eyes of both customers and suppliers, product-related financial services take an eminent position. This does also apply to the automotive industry and its financial service providers (e.g. automotive banks). As a consequence, quality management and especially business process improvement methods (e.g. Six Sigma) attract growing attention in financial services. Above all, the Six ...


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Item type:Book section
Institutions:Business, Economics and Information Systems > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik III - Business Engineering (Prof. Dr. Susanne Leist)
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Keywords:Business Processes, Six Sigma, Business Process Improvement, BPI
Dewey Decimal Classification:300 Social sciences > 300 Social sciences
300 Social sciences > 330 Economics
Refereed:Yes, this version has been refereed
Created at the University of Regensburg:Yes
Item ID:30803
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