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Customer lifetime network value: customer valuation in the context of network effects
Däs, Miriam, Klier, Julia, Klier, Mathias, Lindner, Georg und Thiel, Lea (2017) Customer lifetime network value: customer valuation in the context of network effects. Electronic Markets 27 (4), S. 307-328.Veröffentlichungsdatum dieses Volltextes: 04 Mai 2017 13:51
Artikel
DOI zum Zitieren dieses Dokuments: 10.5283/epub.35610
Zusammenfassung
Nowadays customers are increasingly connected and extensively interact with each other using technology-enabled media like online social networks. Hence, customers are frequently exposed to social influence when making purchase decisions. However, established approaches for customer valuation mostly neglect network effects based on social influence. This leads to a misallocation of resources. ...
Nowadays customers are increasingly connected and extensively interact with each other using technology-enabled media like online social networks. Hence, customers are frequently exposed to social influence when making purchase decisions. However, established approaches for customer valuation mostly neglect network effects based on social influence. This leads to a misallocation of resources. Following a design-oriented approach, this paper develops a model for customer valuation referred to as the customer lifetime network value (CLNV) incorporating an integrated network perspective. By considering the customers' net contribution to the network, the CLNV reallocates values between customers based on social influence. Inspired by common prestige- and eigenvector-related centrality measures it incorporates social influence among all degrees of separation acknowledging its viral spread. Using a real-world dataset, we demonstrate the practicable applicability of the CLNV to determine individual customers' value.
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| Dokumentenart | Artikel | ||||
| Titel eines Journals oder einer Zeitschrift | Electronic Markets | ||||
| Verlag: | SPRINGER HEIDELBERG | ||||
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| Ort der Veröffentlichung: | HEIDELBERG | ||||
| Band: | 27 | ||||
| Nummer des Zeitschriftenheftes oder des Kapitels: | 4 | ||||
| Seitenbereich: | S. 307-328 | ||||
| Datum | 2017 | ||||
| Institutionen | Wirtschaftswissenschaften > Institut für Wirtschaftsinformatik Wirtschaftswissenschaften > Institut für Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich) Informatik und Data Science > Fachbereich Wirtschaftsinformatik > Lehrstuhl für Wirtschaftsinformatik II (Prof. Dr. Bernd Heinrich) | ||||
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| Stichwörter / Keywords | WORD-OF-MOUTH; ONLINE SOCIAL NETWORKS; INFORMATION-SYSTEMS RESEARCH; DESIGN SCIENCE RESEARCH; EWOM COMMUNICATION; INFLUENTIAL USERS; FUTURE-RESEARCH; MODELS; IDENTIFICATION; SATISFACTION; Customer valuation; Customer lifetime value; Social influence; Network effects | ||||
| Dewey-Dezimal-Klassifikation | 300 Sozialwissenschaften > 330 Wirtschaft | ||||
| Status | Veröffentlicht | ||||
| Begutachtet | Ja, diese Version wurde begutachtet | ||||
| An der Universität Regensburg entstanden | Ja | ||||
| URN der UB Regensburg | urn:nbn:de:bvb:355-epub-356105 | ||||
| Dokumenten-ID | 35610 |
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