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Comparison of Commercial Chatbot solutions for Supporting Customer Interaction

DOI to cite this document:
10.5283/epub.52295
Johannsen, Florian ; Leist, Susanne ; Konadl, Daniel ; Basche, Michael
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Date of publication of this fulltext: 18 May 2022 09:52


Abstract

Considering the advancing digitalization and the rise of new technologies, the way people interact with one another but also approach companies has fundamentally changed. In this respect, chatbots have experienced a “comeback” recently and many large companies but also small and medium-sized enterprises (SMEs) in the B2C sector search for ways to support the conversation with customers via ...

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