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Comparison of Commercial Chatbot solutions for Supporting Customer Interaction

DOI to cite this document:
Johannsen, Florian ; Leist, Susanne ; Konadl, Daniel ; Basche, Michael
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Date of publication of this fulltext: 18 May 2022 09:52


Considering the advancing digitalization and the rise of new technologies, the way people interact with one another but also approach companies has fundamentally changed. In this respect, chatbots have experienced a “comeback” recently and many large companies but also small and medium-sized enterprises (SMEs) in the B2C sector search for ways to support the conversation with customers via ...


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