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- URN zum Zitieren dieses Dokuments:
- urn:nbn:de:bvb:355-epub-539159
- DOI zum Zitieren dieses Dokuments:
- 10.5283/epub.53915
Alternative Links zum Volltext:Verlag
Zusammenfassung
In the era of “industry 4.0”, manufacturing companies are increasingly complementing their product portfolio with service offerings, so-called smart production services (e.g., maintenance works). In this respect, the quality of these services is decisive for truly creating added “value” for customers. However, smart service quality is an under-researched topic in the quality management discipline ...
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