Zusammenfassung
Objective The study aimed to investigate the expectations of patients in a general psychiatric hospital regarding an "ideal" doctor. Methods 60 problem centred interviews with psychiatric in-patients were analysed by using a summarizing content analysis. Results Analysis of interview data showed three fundamental areas, which are important for patients: doctors' personality, ...
Zusammenfassung
Objective The study aimed to investigate the expectations of patients in a general psychiatric hospital regarding an "ideal" doctor. Methods 60 problem centred interviews with psychiatric in-patients were analysed by using a summarizing content analysis. Results Analysis of interview data showed three fundamental areas, which are important for patients: doctors' personality, physician-patient-interaction and treatment as well as doctors' treatment environment. The "ideal" doctor 1. is reachable and takes his time (75 %), 2. is friendly and congenial (63 %), 3. shows commitment and interest (60 %), 4. is an understanding and sensitive contact person (60 %), 5. is responsive to needs of patients (55 %). Conclusions For that reason, optimal time management and social competence is necessary and should be a part of medical students' and doctors' education. Focusing on patients' expectations can positively influence their treatment satisfaction.
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