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Expertise of team leaders in analysing team conflicts

Rupprecht, Maria ; Strasser, Josef ; Gruber, Hans ; Harteis, Christian



Abstract

Team leaders are expected to adequately analyse team conflicts. Both content and analytical depth of cognitive processes determine team leaders' performance and are assumed to differ with level of expertise. A study is reported in which team leaders at four different levels of expertise (novices, semi-experts, experts, mediators) were compared in their analysis of a team conflict presented in a ...

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