The process map as an instrument to standardize processes: design and application at a financial service provider

URN to cite this document:: urn:nbn:de:bvb:355-epub-51282
DOI to cite this document:: 10.5283/epub.5128

Heinrich, Bernd ; Henneberger, Matthias ; Leist, Susanne ; Zellner, Gregor

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Date of publication of this fulltext: 05 Aug 2009 13:49

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Abstract

The standardization of processes and the identification of shared business services in a service-oriented architecture (SOA) are currently widely discussed. Above all in practice, however, there still is a lack of appropriate instruments to support these tasks. In this paper an approach for a process map is introduced which allows for a systematic presentation—as complete as possible—of the ...