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Chatbot Design Features to Increase Productivity

URN to cite this document:
urn:nbn:de:bvb:355-epub-524001
DOI to cite this document:
10.5283/epub.52400
Ramming, Lukas ; Konadl, Daniel ; Leist, Susanne
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Date of publication of this fulltext: 15 Jun 2022 14:45


Abstract

In recent years, chatbots have become a growing presence in our everyday lives. Companies have identified various potential use-cases posing opportunities for reducing costs and providing services through automating processes with the help of chatbots. However, although an increasing number of chatbots are developed, user expectations often cannot be met, leading to frequent discontinuation of ...

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