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- URN to cite this document:
- urn:nbn:de:bvb:355-epub-524001
- DOI to cite this document:
- 10.5283/epub.52400
Abstract
In recent years, chatbots have become a growing presence in our everyday lives. Companies have identified various potential use-cases posing opportunities for reducing costs and providing services through automating processes with the help of chatbots. However, although an increasing number of chatbots are developed, user expectations often cannot be met, leading to frequent discontinuation of ...
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