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Number of items: 23.

Article

Penzel, Hans-Gert and Zellner, Gregor and Risse, Stefan (2014) Closing the Gap. What the Banking Industry Can Learn from Automotive. 360°-The Business Transformation Magazine (9), pp. 16-28.

Griesberger, Philipp and Leist, Susanne and Zellner, Gregor (2011) Analysis of techniques for business process improvement. Proceedings of the 19th European Conference on Information Systems (ECIS 2011).

Heinrich, Bernd and Leist, Susanne and Zellner, Gregor (2011) Service Integrators in business networks—the importance of relationship values. Electronic Markets 21 (4), pp. 215-235.

Johannsen, Florian and Leist, Susanne and Zellner, Gregor (2010) Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems. Information Systems and E-Business Management 8 (4).

Heinrich, Bernd and Henneberger, Matthias and Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider. Information Systems and e-Business Management 7 (1), pp. 81-102.

Zellner, Gregor (2008) Identifizierung und Gestaltung neuer CRM-Prozesse. HMD - Praxis der Wirtschaftsinformatik (259), pp. 32-41.

Zellner, Gregor (2008) Gestaltung hybrider Wertschöpfung mittels Architekturen - Analyse am Beispiel des Business Engineering. Wirtschaftsinformatik 50 (3), pp. 187-195.

Leist, Susanne and Zellner, Gregor (2006) Architektur-Frameworks im Vergleich. WISU 35 (5), pp. 681-687.

Leist, Susanne and Zellner, Gregor (2006) Strukturierte Beschreibung und Entwicklung von Unternehmensarchitekturen. WISU: Das Wirtschaftsstudium 35 (3), pp. 352-356.

Leist, Susanne and Seidl, Franz and Zellner, Gregor (2006) Evaluation von Modellierungswerkzeugen. BIT - Banking and Information Technology 7 (3), pp. 19-28.

Book Section

Johannsen, Florian and Leist, Susanne and Zellner, Gregor (2010) Selecting Critical Processes for a Six Sigma Project - Experiences from an Automotive Bank. In: Proceedings of the 18th European Conference on Information Systems (ECIS 2010) Pretoria, South Africa. UNSPECIFIED.

Leist, Susanne and Johannsen, Florian and Zellner, Gregor (2010) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: Brocke, Jan vom and Rosemann, Michael, (eds.) Handbook on Business Process Management 1: Introduction, Methods and Information Systems. International Handbook on Information Systems. International handbooks on information systems. Springer, Berlin, pp. 361-382. ISBN 978-3-642-00415-5.

Leist, Susanne and Zellner, Gregor (2008) Situational Architecture Engineering (SAE) - Improving Strategic Change Through Architecture. In: Proceedings of International Conference on Informations Systems ICIS 2008. UNSPECIFIED.

Zellner, Gregor and Helfert, Markus (2006) An attempt to design and model activities for student retention. In: Soliman, Khalid S., (ed.) Managing Information in the Digital Economy: Issues & Solutions - Proceedings of the 6th International Business Information Management Association (IBIMA) Conference, Bonn. IBIMA. ISBN 0-9753393-5-4.

Leist, Susanne and Zellner, Gregor (2006) Evaluation of Current Architecture Frameworks. In: Haddad, Hisham M. , (ed.) Applied computing 2006: the 21st Annual ACM Symposium on Applied Computing ; proceedings of the 2006 ACM Symposium on Applied Computing, Dijon, France, April 23 - 27, 2006. Association for Computing Machinery, New York, NY, pp. 1546-1553. ISBN 1-595-93108-2.

Helfert, Markus and Zellner, Gregor and Leist, Susanne and Henry, P. (2005) Healthcare performance indicators - Preview of frameworks and an approach for healthcare process-development. In: Proceedings of IBIMA 2005 International Conference on Information Management in Modern Enterprise. UNSPECIFIED.

Helfert, Markus and Leist, Susanne and Zellner, Gregor (2005) Process improvement in healthcare based on critical performance indicators. In: Workshop "Potenziale des Informations- und Wissensmanagements", 24. Juni 2005, Zürich. UNSPECIFIED.

Zellner, Gregor and Leist, Susanne (2003) 16. santesuisse (Carpathia Consulting GmbH) - Gesundheitswesen. In: Schubert, Petra and Wölfle, Ralf and Dettling, Walter, (eds.) E-Business-Integration: Fallstudien zur Optimierung elektronischer Geschäftsprozesse. Hanser, München, pp. 221-234. ISBN 978-3446224629; 3-446-22462-9.

Schütte, Reinhard and Zellner, Gregor (2002) Qualitätssicherung im CC BAI. In: Leist, Susanne and Winter, Robert, (eds.) Retail Banking im Informationszeitalter - Integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 239-266. ISBN 3-540-42776-7.

Zellner, Gregor (2002) Vorgehensmodell auf Prozessebene. In: Leist, Susanne and Winter, Robert, (eds.) Retail Banking im Informationszeitalter - Integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 123-147. ISBN 3-540-42776-7.

Conference or Workshop Item

Heinrich, Bernd and Zellner, Gregor and Leist, Susanne (2009) CRM Actions and Processes - Goal-oriented Design based on Relationship Values. In: 9. Internationale Tagung Wirtschaftsinformatik, 2009, Wien, Österreich.

Johannsen, Florian and Leist, Susanne and Zellner, Gregor (2007) Information losses within the collaborative integration of different process models - BPML as an XML-based interchange format for BPMN business process models. In: 40th Annual Hawaii International Conference on System Sciences (HICCS'07), 04.01.2007 - 06.01.2007, Hawaii, USA.

Thesis

Zellner, Gregor (2004) Leistungsprozesse im Kundenbeziehungsmanagement - Identifizierung und Modellierung für ausgewählte Kundentypen. PhD, Universität St. Gallen.

This list was generated on Tue Jul 29 04:44:22 2014 CEST.
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