Entries of Zellner, Gregor on the publication server

Johannsen, Florian and Zellner, Gregor (2015) Introducing a professional complaint management: The case of a fleet management company. In: Twenty-Third European Conference on Information Systems (ECIS 2015), 26. bis 29.05.2015, Münster. Fulltext not available.

Penzel, Hans-Gert, Zellner, Gregor and Risse, Stefan (2014) Closing the Gap. What the Banking Industry Can Learn from Automotive. 360°-The Business Transformation Magazine (9), pp. 16-28. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2014) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: vom Brocke, Jan and Rosemann, Michael, (eds.) Handbook on Business Process Management 1. Springer, Berlin, pp. 393-416. ISBN 978-3-642-45099-0 (print), 978-3-642-45100-3 (online). Fulltext not available.

Penzel, Hans-Gert, Bolz, Thomas and Zellner, Gregor (2014) Potenziale für eine profitable Anlageberatung. Trends im Private Banking 2014, pp. 167-184. Fulltext not available.

Griesberger, Philipp, Leist, Susanne and Zellner, Gregor (2011) Analysis of techniques for business process improvement. Proceedings of the 19th European Conference on Information Systems (ECIS 2011). Fulltext not available.

Heinrich, Bernd, Leist, Susanne and Zellner, Gregor (2011) Service Integrators in business networks—the importance of relationship values. Electronic Markets 21 (4), pp. 215-235.

Heinrich, Bernd, Zellner, Gregor and Leist, Susanne (2011) Service integrators in business networks—the importance of relationship values. Electronic Markets 21 (4), pp. 215-235. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Selecting Critical Processes for a Six Sigma Project - Experiences from an Automotive Bank. In: 18th European Conference on Information Systems (ECIS 2010), Pretoria, RSA. Fulltext not available.

Leist, Susanne, Johannsen, Florian and Zellner, Gregor (2010) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: Brocke, Jan vom and Rosemann, Michael, (eds.) Handbook on Business Process Management 1: Introduction, Methods and Information Systems. International Handbook on Information Systems. International handbooks on information systems. Springer, Berlin, pp. 361-382. ISBN 978-3-642-00415-5. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems. Information Systems and E-Business Management 8 (4). Fulltext not available.

Heinrich, Bernd, Henneberger, Matthias, Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider. Information Systems and e-Business Management 7 (1), pp. 81-102.

Heinrich, Bernd, Zellner, Gregor and Leist, Susanne (2009) CRM Actions and Processes - Goal-oriented Design based on Relationship Values. In: 9. Internationale Tagung Wirtschaftsinformatik, 2009, Wien, Österreich.

Leist, Susanne and Zellner, Gregor (2008) Situational Architecture Engineering (SAE) - Improving Strategic Change Through Architecture. In: International Conference on Information Systems, ICIS 2008, 14. bis 17. Dezember 2008, Paris. Fulltext not available.

Zellner, Gregor (2008) Identifizierung und Gestaltung neuer CRM-Prozesse. HMD - Praxis der Wirtschaftsinformatik (259), pp. 32-41. Fulltext not available.

Zellner, Gregor (2008) Gestaltung hybrider Wertschöpfung mittels Architekturen - Analyse am Beispiel des Business Engineering. Wirtschaftsinformatik 50 (3), pp. 187-195. Fulltext not available.

Zellner, Gregor (2008) Gestaltung hybrider Wertschöpfung mittels Architekturen – Analyse am Beispiel des Business Engineering. WIRTSCHAFTSINFORMATIK 50 (3), pp. 187-195. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2007) Information losses within the collaborative integration of different process models - BPML as an XML-based interchange format for BPMN business process models. In: 40th Annual Hawaii International Conference on System Sciences (HICCS'07), 04.01.2007 - 06.01.2007, Hawaii, USA. Fulltext not available.

Zellner, Gregor and Helfert, Markus (2006) An attempt to design and model activities for student retention. In: Soliman, Khalid S., (ed.) Managing Information in the Digital Economy: Issues & Solutions - Proceedings of the 6th International Business Information Management Association (IBIMA) Conference, Bonn. IBIMA. ISBN 0-9753393-5-4. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2006) Architektur-Frameworks im Vergleich. WISU 35 (5), pp. 681-687. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2006) Strukturierte Beschreibung und Entwicklung von Unternehmensarchitekturen. WISU: Das Wirtschaftsstudium 35 (3), pp. 352-356. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2006) Evaluation of Current Architecture Frameworks. In: Haddad, Hisham M., (ed.) Applied computing 2006: the 21st Annual ACM Symposium on Applied Computing ; proceedings of the 2006 ACM Symposium on Applied Computing, Dijon, France, April 23 - 27, 2006. Association for Computing Machinery, New York, NY, pp. 1546-1553. ISBN 1-595-93108-2. Fulltext not available.

Leist, Susanne, Seidl, Franz and Zellner, Gregor (2006) Evaluation von Modellierungswerkzeugen. BIT - Banking and Information Technology 7 (3), pp. 19-28. Fulltext not available.

Helfert, Markus, Zellner, Gregor, Leist, Susanne and Henry, P. (2005) Healthcare performance indicators - Preview of frameworks and an approach for healthcare process-development. In: IBIMA 2005 International Conference on Information Management in Modern Enterprise, 05. bis 07.07.2005, Lissabon. Fulltext not available.

Helfert, Markus, Leist, Susanne and Zellner, Gregor (2005) Process improvement in healthcare based on critical performance indicators. In: Workshop "Potenziale des Informations- und Wissensmanagements", 24. Juni 2005, Zürich. Fulltext not available.

Zellner, Gregor (2004) Leistungsprozesse im Kundenbeziehungsmanagement - Identifizierung und Modellierung für ausgewählte Kundentypen. PhD, Universität St. Gallen. Fulltext not available.

Zellner, Gregor and Leist, Susanne (2003) 16. santesuisse (Carpathia Consulting GmbH) - Gesundheitswesen. In: Schubert, Petra and Wölfle, Ralf and Dettling, Walter, (eds.) E-Business-Integration: Fallstudien zur Optimierung elektronischer Geschäftsprozesse. Hanser, München, pp. 221-234. ISBN 978-3446224629; 3-446-22462-9. Fulltext not available.

Schütte, Reinhard and Zellner, Gregor (2002) Qualitätssicherung im CC BAI. In: Leist, Susanne and Winter, Robert, (eds.) Retail Banking im Informationszeitalter - Integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 239-266. ISBN 3-540-42776-7. Fulltext not available.

Zellner, Gregor (2002) Vorgehensmodell auf Prozessebene. In: Leist, Susanne and Winter, Robert, (eds.) Retail Banking im Informationszeitalter - Integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 123-147. ISBN 3-540-42776-7. Fulltext not available.