Bibliography of the Universität Regensburg

Braunnagel, Daniel (2017) Metriken zur Bewertung und Verbesserung von
Prozessmodellen. PhD, Universität Regensburg.

Braunnagel, Daniel, Falk, Thomas, Wehner, Benjamin and Leist, Susanne (2016) BPM Adoption in Small and Medium-sized Companies in Bavaria. In: European Conference on Information Systems (ECIS), June 12-15, 2016, Istanbul, Turkey.

Braunnagel, Daniel and Leist, Susanne (2016) Applying Evaluations While Building the Artifact - Experiences from the Development of Process Model Complexity Metrics. In: 49th Hawaii International Conference on System Sciences (HICSS), 5. - 8. Jan. 2016, Koloa, HI, USA.

Braunnagel, Daniel, Johannsen, Florian and Leist, Susanne (2015) Analysing the Contribution of Coupling Metrics for the Development and Management of Process Architectures. In: European Conference on Information Systems (ECIS), May 26-29, 2015, Münster, Germany. Fulltext not available.

Braunnagel, Daniel, Johannsen, Florian and Leist, Susanne (2015) Analysing the Contribution of Coupling Metrics for the Development and Management of Process Architectures. In: European Conference on Information Systems (ECIS), May 26-29, 2015, Münster, Germany.

Braunnagel, Daniel, Johannsen, Florian and Leist, Susanne (2014) Coupling and process modeling - An analysis at hand of the eEPC. In: Modellierung 2014, 19. bis 21. März 2014, Wien.

Blasini, Josef (2013) Critical Success Factors of Process Performance Management Systems: Results of an Empirical Research. In: Procdeedings of the 21st European Conference on Information Systems, June 5-8, 2013, Utrecht, The Netherlands. Fulltext not available.

Braunnagel, Daniel and Johannsen, Florian (2013) Coupling metrics for EPC models. In: 11. Internationale Tagung Wirtschaftsinformatik - Student Track.Vol. 2, Leipzig. Fulltext not available.

Blasini, Josef and Leist, Susanne (2013) Success Factors in Process Performance Management for Services - Insights from a Multiple-Case Study. In: 46th Hawaii International Conference on System Sciences, January 7-10, 2013, Wailea, HI, United States. Fulltext not available.

Blasini, Josef and Leist, Susanne (2013) Success factors in process performance management. Business Process Management Journal 19 (3), pp. 477-495. Fulltext not available.

Blasini, Josef and Leist, Susanne (2012) Ein Process Performance Management System in der Energiewirtschaft - Entwicklung für einen Shared Service Provider am Beispiel des Lieferantenprozesses. In: Multikonferenz Wirtschaftsinformatik 2012, Braunschweig. Fulltext not available.

Blasini, Josef, Leist, Susanne and Ritter, Christian (2011) Successful application of PPM - an analysis of the German-speaking banking industry. In: Proceedings of the 19th European Conference on Information Systems (ECIS 2011), Helsinki. Fulltext not available.

Braunnagel, Daniel and Lichtenegger, Wolfgang (2011) Vergleich von Discovery Algorithmen des ProM-Frameworks. In: Wirtschaftsinformatik 2011 (Poster Präsentation), 16. - 18. Februar 2011, Zürich. Fulltext not available.

Blasini, Josef and Leist, Susanne (2007) Practical Use of Method Engineering. In: Working Conference on Situational Method Engineering, 2007. Fulltext not available.

Buxmann, Peter and Leist, Susanne (1995) Ein Entscheidungsmodell zur Automatisierung und Standardisierung in betrieblichen Informationssystemen. In: König, Wolfgang, (ed.) Wirtschaftsinformatik '95: Wettbewerbsfähigkeit, Innovation, Wirtschaftlichkeit. Physica, Heidelberg, pp. 271-288. ISBN 3-7908-0839-3. Fulltext not available.

Fill, Hans-Georg and Johannsen, Florian (2016) A Knowledge Perspective on Big Data by Joining Enterprise Modeling and Data Analyses. In: Proceedings of the 49th Hawaii International Conference on System Sciences (HICSS), January 2016, Kauai, Hawaii. Fulltext not available.

Falk, Thomas and Leist, Susanne (2014) Effects of Mobile Solutions for Improving Business Processes. In: European Conference on Information Systems (ECIS) 2014, June 9-11, 2014, Tel Aviv. Fulltext not available.

Falk, Thomas, Griesberger, Philipp, Johannsen, Florian and Leist, Susanne (2013) Patterns for Business Process Improvement: A First Approach. In: 21st European Conference on Information Systems (ECIS), June 5-8, 2013, Utrecht. Fulltext not available.

Falk, Thomas, Griesberger, Philipp and Leist, Susanne (2013) Patterns as an Artefact for Business Process Improvement - Insights from a Case Study. In: Design Science at the Intersection of Physical and Virtual Design : 8th Internat. Conference DESRIST 2013,, June 11-12, 2013, Helsinki, Finland. Fulltext not available.

Fugmann, Thomas, Heinrich, Bernd, Leist, Susanne and Winter, Robert (1999) Banking im Informationszeitalter - Formen und Gestaltungsfragen von Wertschöpfungsnetzwerken im Bankbereich. In: Elektronische Dienstleistungswirtschaft und Financial Engineering, 1999, Münster.

Griesberger, Philipp (2014) Developing the Evaluation of a Pattern-Based Approach for Business Process Improvement. In: 9th International Conference, DESRIST 2014, Miami, FL, USA, May 22-24, 2014. Proceedings. Fulltext not available.

Griesberger, Philipp, Leist, Susanne and Zellner, Gregor (2011) Analysis of techniques for business process improvement. Proceedings of the 19th European Conference on Information Systems (ECIS 2011). Fulltext not available.

Griesberger, Philipp, Brummer, Andreas and Lichtenegger, Wolfgang (2011) Vergleich von Campus Management Systemen im Bereich Studium und Lehre. In: Wirtschaftsinformatik 2011, 16. - 18. Februar 2011, Zürich. Fulltext not available.

Hammerl, Timo, Schwaiger, Josef Michael and Leist, Susanne (2019) Measuring the Success of Social Media: Matching Identified Success Factors to Social Media KPIs. In: Proceedings of the 52nd Annual Hawaii International Conference on System Sciences : January 8-11, 2019, Maui, Hawaii. ScholarSpace, Honolulu, pp. 2427-2436. ISBN 978-0-9981331-2-6.

Heinrich, Bernd, Henneberger, Matthias, Leist, Susanne and Zellner, Gregor (2009) The process map as an instrument to standardize processes: design and application at a financial service provider. Information Systems and e-Business Management 7 (1), pp. 81-102.

Heinrich, Bernd, Zellner, Gregor and Leist, Susanne (2009) CRM Actions and Processes - Goal-oriented Design based on Relationship Values. In: 9. Internationale Tagung Wirtschaftsinformatik, 2009, Wien, Österreich.

Helfert, Markus, Zellner, Gregor, Leist, Susanne and Henry, P. (2005) Healthcare performance indicators - Preview of frameworks and an approach for healthcare process-development. In: IBIMA 2005 International Conference on Information Management in Modern Enterprise, 05. bis 07.07.2005, Lissabon. Fulltext not available.

Helfert, Markus, Leist, Susanne and Zellner, Gregor (2005) Process improvement in healthcare based on critical performance indicators. In: Workshop "Potenziale des Informations- und Wissensmanagements", 24. Juni 2005, Zürich. Fulltext not available.

Heinrich, Bernd and Leist, Susanne (2003) Nutzung und Entwicklung von Geschäftsmodellen - Ergebnisse des Kompetenzzentrums Bankenarchitekturen im Informationszeitalter. In: Österle, Hubert and Winter, Robert, (eds.) Business-Engineering: auf dem Weg zum Unternehmen des Informationszeitalters. 2. Auflage. Business-Engineering. Springer, Berlin, pp. 329-352. ISBN 3-540-00049-6.

Hugentobler, Christoph, Lehmann, Nikolaus and Leist, Susanne (2002) Der Business Bus als Enabler neuer Geschäftsmodelle. In: Leist, Susanne and Winter, Robert, (eds.) Retail-Banking im Informationszeitalter: integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 363-386. ISBN 3-540-42776-7. Fulltext not available.

Heinrich, Bernd and Leist, Susanne (2000) Bankenarchitekturen im Informationszeitalter - Zur Rolle des Geschäftsmodells. In: Österle, Hubert and Winter, Robert, (eds.) Business Engineering: auf dem Weg zum Unternehmen des Informationszeitalters. Business-Engineering. Springer, Berlin, pp. 141-165. ISBN 3-540-67258-3.

Johannsen, Florian and Leist, Susanne (2021) Six Sigma for Smart production Services-towards a Modeling Tool-based Approach. In: ECIS, 2021, Marrakesh, Morocco.

Johannsen, Florian, Leist, Susanne, Konadl, Daniel and Basche, Michael (2018) Comparison of Commercial Chatbot solutions for Supporting Customer Interaction. In: 26th European Conference on Information Systems (ECIS2018), 23. - 28.06.2018, Portsmouth, United Kingdom. Fulltext restricted.

Johannsen, Florian (2018) Process-related value propositions of enterprise social media use for the external communication with end consumers. Business Process Management Journal 24 (1), pp. 1-34. (In Press) Fulltext not available.

Johannsen, Florian (2018) Prozessorientiertes Qualitätsmanagement in Zeiten der Digitalisierung: Forschungs-­ und Entwicklungsarbeiten am Lehrstuhl für Business Engineering an der Universität Regensburg. Blick in die Wissenschaft (35/36), pp. 52-57. (In Press) Fulltext not available.

Johannsen, Florian and Fill, Hans-Georg (2017) Meta Modeling for Business Process Improvement. Business & Information Systems Engineering (BISE) 59 (4), pp. 251-275. Fulltext not available.

Johannsen, Florian and Fill, Hans-Georg (2016) Business Process Improvement Through a Modeling Tool. In: Karagiannis, Dimitris and Mayr, Heinrich C. and Mylopoulos, John, (eds.) Domain-Specific Conceptual Modeling. Springer, Berlin/Heidelberg, pp. 217-237. ISBN 978-3-319-39416-9 (print), 9783319394176 (online). Fulltext not available.

Johannsen, Florian , Schwaiger, Josef Michael, Lang, Markus and Leist, Susanne (2016) UR SMART: Social Media Analysis Research Toolkit. In: International Conference on Information Systems (ICIS 2016), Dublin.

Johannsen, Florian and Zellner, Gregor (2015) Introducing a professional complaint management: The case of a fleet management company. In: Twenty-Third European Conference on Information Systems (ECIS 2015), 26. bis 29.05.2015, Münster. Fulltext not available.

Johannsen, Florian and Fill, Hans-Georg (2015) Supporting Knowledge Elicitation and Analysis for Business Process Improvement through a Modeling Tool. In: 12. Internationale Tagung "Wirtschaftsinformatik 2015", 04.03.2015 - 06.03.2015, Osnabrück.

Johannsen, Florian and Fill, Hans-Georg (2014) Codification of Knowledge in Business Process Improvement Projects. In: European Conference on Information Systems (ECIS), June 9-11, 2014, Tel Aviv, Israel. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2014) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: vom Brocke, Jan and Rosemann, Michael, (eds.) Handbook on Business Process Management 1. Springer, Berlin, pp. 393-416. ISBN 978-3-642-45099-0 (print), 978-3-642-45100-3 (online). Fulltext not available.

Johannsen, Florian and Fill, Hans-Georg (2014) RUPERT: A Modelling Tool for Supporting Business Process Improvement Initiatives. In: 9th International Conference on Design Science Research in Information Systems and Technology (DESRIST), Mai 2014, Miami. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Braunnagel, Daniel (2014) Testing the Impact of Wand and Weber's Decomposition Model on Process Model Understandability. In: 35th International Conference on Information Systems (ICIS 2014), Auckland, New Zealand, Dec 14 - 17, 2014, Auckland. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Tausch, Reinhold (2014) Wand and Webers's good decomposition conditions for BPMN: An interpretation and differences to Event-Driven Process Chains. Business Process Management Journal 20 (5), pp. 693-729. Fulltext not available.

Johannsen, Florian (2013) A holistic approach for integrating methods in quality management. In: 11. Internationale Tagung Wirtschaftsinformatik, 2013, Leipzig. Fulltext not available.

Johannsen, Florian and Leist, Susanne (2012) Reflecting modeling languages regarding Wand and Weber's Decomposition Model. In: Fachtagung "Modellierung 2012", 2012, Bamberg. Fulltext not available.

Johannsen, Florian and Leist, Susanne (2012) Das Dekompositionsmodell nach Wand und Weber im Kontext der Prozessmodellierung. Wirtschaftsinformatik 54 (5), pp. 263-280. Fulltext not available.

Johannsen, Florian (2012) Konzeption und Evaluation eines Ansatzes zur Methodenintegration im Qualitätsmanagement. Logos, Berlin. ISBN 978-3-8325-2981-9. Fulltext not available.

Johannsen, Florian (2011) State of the art concerning the integration of methods and techniques in quality management - a literature review and an agenda for research. Proceedings of the 19th European Conference on Information Systems (ECIS 2011). Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Selecting Critical Processes for a Six Sigma Project - Experiences from an Automotive Bank. In: 18th European Conference on Information Systems (ECIS 2010), Pretoria, RSA. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2010) Six Sigma as a Business Process Management Method in Services: Analysis of the Key Application Problems. Information Systems and E-Business Management 8 (4). Fulltext not available.

Johannsen, Florian and Leist, Susanne (2009) A Six Sigma Approach for Integrated Solutions. Managing Service Quality 19 (5), pp. 558-580. Fulltext not available.

Johannsen, Florian and Leist, Susanne (2009) Evaluation ausgewählter Qualitätstechniken in Six-Sigma-Projekten. In: Moormann, Jürgen and Heckl, Diana and Lamberti, Hermann-Josef, (eds.) Six Sigma in der Finanzbranche. 3. Aufl. Frankfurt School Verlag, Frankfurt/Main, pp. 361-379. ISBN 978-3-937519-13-5. Fulltext not available.

Johannsen, Florian (2009) Konzeption und Evaluation eines Ansatzes zur Methodenintegration im Qualitätsmanagement. In: Doctoral Consortium der WI 2009. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Faour, Susanne (2008) Entwicklung eines Vorgehens zur Selektion von Qualitätstechniken und -werkzeugen bei der Six Sigma Einführung am Beispiel einer Automobilbank. In: Multikonferenz Wirtschaftsinformatik 2008, 26.02.2008 - 28.02.2008, München. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Faour, Susanne (2008) Selektion von Qualitätstechniken und -werkzeugen bei der Six Sigma Einführung - am Beispiel einer Automobilbank. BIT - Banking and Information Technology 9 (1 ( =), pp. 17-29. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Faour, Susanne (2007) Prototypische Implementierung von Six Sigma bei einem automobilgebundenen Finanzdienstleister. In: 1. ProcessLab Konferenz: Messung und Steuerung von Prozessen in Banken, 14.06.2007, Frankfurt School of Finance & Management. Fulltext not available.

Johannsen, Florian, Leist, Susanne and Zellner, Gregor (2007) Information losses within the collaborative integration of different process models - BPML as an XML-based interchange format for BPMN business process models. In: 40th Annual Hawaii International Conference on System Sciences (HICCS'07), 04.01.2007 - 06.01.2007, Hawaii, USA. Fulltext not available.

Johannsen, Florian (2007) Transformation von Prozessmodellen: Bewertung XML-basierter Ansätze. BDVB-Award Geschäftsprozess- und Projektmanagement / Bundesverband Deutscher Volks- und Betriebswirte e.V. (bdvb), Fachgruppe für Geschäftsprozess- und Projektmanagement, 4. Salzwasser-Verlag, Bremen. ISBN 978-3-86741-072-4; 3-86741-072-0. Fulltext not available.

Konadl, Daniel, Wörner, Janik, Luttner, Lucas and Leist, Susanne (2023) ARTIFICIAL INTELLIGENCE IN AUGMENTATIVE AND ALTERNATIVE COMMUNICATION SYSTEMS – A LITERATURE-BASED ASSESSMENT AND IMPLICATIONS OF DIFFERENT CONVERSATION PHASES AND CONTEXTS. In: European Conference on Information Systems (ECIS), 12.06.2023 bis 16.06.2023, Kristiansand, Norwegen.

Klauer, Alexander, Johannsen, Florian and Leist, Susanne (2021) “BeMyVoice”--An iPad-Based Helper for Speech Impaired Persons. In: Kruse, Leona Chandra and Seidel, Stefan and Hausvik, Geir Inge, (eds.) The Next Wave of Sociotechnical Design. DESRIST 2021. Lecture Notes in Computer Science, 12807. Springer Publ. Int., Cham, Switzerland, pp. 40-51. ISBN 978-3-030-82405-1 (online), 978-3-030-82404-4 (print). Fulltext not available.

Konadl, Daniel, Wörner, Janik and Leist, Susanne (2021) Identifying Sentiment Influences Provoked by Context Factors – Results from a Data Analytics Procedure Performed on Tweets. In: Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS 2021). University of Hawai'i at Manoa, Honolulu, HI, pp. 2511-2520. ISBN 978-0-9981331-4-0.

Lang, Markus, Wehner, Benjamin, Falk, Thomas, Griesberger, Philipp and Leist, Susanne (2015) Evaluating Business Process Improvement Patterns by Simulation. In: European Conference on Information Systems (ECIS), May 26-29, 2015, Münster, Germany.

Leist, Susanne, Griesberger, Philipp and Johannsen, Florian (2013) A Systematic Approach for the Improvement of Business Processes based on Techniques and Patterns. In: Becker, Jörg and Matzner, Martin, (eds.) Promoting Business Process Management Excellence in Russia : proceedings and report of the PropelleR 2012 Workshop held in Moscow, April 24 to 26, 2012. Working papers / ERCIS - European Research Center for Information Systems, 15. Westf. Wilhelms-Univ. Münster, ERCIS, Münster, pp. 57-66. Fulltext not available.

Leist, Susanne and Rosemann, Michael (2011) Research Process Management. In: Australiasian Conference on Information Systems ACIS 2011 - "Identifying the Information Systems Discipline", 30th November - 2nd December 2011, Sydney. Fulltext not available.

Lichtenegger, Wolfgang (2010) Scenario-based Methods for Integrating Automatically Mined and Manually Constructed Process Models to Support the Development of an As-is Process Architecture. In: DESRIST 2010 Doctoral Consortium, 3rd June 2010, St. Gallen, Switzerland. Fulltext not available.

Leist, Susanne and Lichtenegger, Wolfgang (2010) Integration automatisch generierter und manuell konstruierter Prozessmodelle. In: Modellierung 2010, Klagenfurt, 24. bis 26.03.2010, Klagenfurt. Fulltext not available.

Leist, Susanne, Johannsen, Florian and Zellner, Gregor (2010) Implementing Six Sigma for Improving Business Processes at an Automotive Bank. In: Brocke, Jan vom and Rosemann, Michael, (eds.) Handbook on Business Process Management 1: Introduction, Methods and Information Systems. International Handbook on Information Systems. International handbooks on information systems. Springer, Berlin, pp. 361-382. ISBN 978-3-642-00415-5. Fulltext not available.

Leist, Susanne and Lichtenegger, Wolfgang (2010) Integration von automatisch generierten und manuell konstruierten Prozessmodellen als Grundlage für den Aufbau einer Prozessarchitektur. In: Multikonferenz Wirtschaftsinformatik 2010 Kurzfassungen der Beiträge, 23. bis 25.02.2010, Göttingen. Fulltext not available.

Leist, Susanne, Ritter, Christian, Blasini, Josef and Herbst, Sebastian (2010) Process Performance Management bei Banken: Expertenbefragung zu Status quo, Trends und zukünftigen Anforderungen. ibi research an der Universität Regensburg GmbH. ISBN 978-3-940416-22-3. Fulltext not available.

Locher, Christian and Ritter, Christian (2009) Kapazitätsmanagement in der Kreditwirtschaft - Status quo und neue Entwicklungen. BIT – Banking and Information Technology 10 (3), pp. 17-29. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2008) Situational Architecture Engineering (SAE) - Improving Strategic Change Through Architecture. In: International Conference on Information Systems, ICIS 2008, 14. bis 17. Dezember 2008, Paris. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2006) Architektur-Frameworks im Vergleich. WISU 35 (5), pp. 681-687. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2006) Strukturierte Beschreibung und Entwicklung von Unternehmensarchitekturen. WISU: Das Wirtschaftsstudium 35 (3), pp. 352-356. Fulltext not available.

Leist-Galanos, Susanne (2006) Methoden zur Unternehmensmodellierung - Vergleich, Anwendungen und Diskussion der Integrationspotenziale. Habilitation, St. Gallen, Universität. Fulltext not available.

Leist, Susanne and Zellner, Gregor (2006) Evaluation of Current Architecture Frameworks. In: Haddad, Hisham M., (ed.) Applied computing 2006: the 21st Annual ACM Symposium on Applied Computing ; proceedings of the 2006 ACM Symposium on Applied Computing, Dijon, France, April 23 - 27, 2006. Association for Computing Machinery, New York, NY, pp. 1546-1553. ISBN 1-595-93108-2. Fulltext not available.

Leist, Susanne, Seidl, Franz and Zellner, Gregor (2006) Evaluation von Modellierungswerkzeugen. BIT - Banking and Information Technology 7 (3), pp. 19-28. Fulltext not available.

Leist, Susanne (2002) Bankenarchitektur des Informationszeitalters - Zielsetzung und Gestaltungsebenen. In: Leist, Susanne and Winter, Robert, (eds.) Retail-Banking im Informationszeitalter: integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 3-28. ISBN 3-540-42776-7. Fulltext not available.

Leist, Susanne and Winter, Robert (2000) Optimal Use of Standardized Application Software Packages in Distributed Systems - A Simulation Study Based on Communication and Automation Costs. In: Segev, Arie and Vaishnavi, Vilay K., (eds.) Proceedings of the Seventh Annual Workshop on Information Technologies & Systems (WITS). North-Holland, Amsterdam, pp. 252-256. Fulltext not available.

Leist, Susanne and Winter, Robert (2000) Finanzdienstleistungen im Informationszeitalter - Vision, Referenzmodell und Transformation. In: Belz, Christian and Bieger, Thomas, (eds.) Kompetenzen im Dienstleistungsmanagement. Thexis, St. Gallen, pp. 150-166. Fulltext not available.

Leist, Susanne (1999) Bankenarchitekturen im Informationszeitalter - Vision und Referenzmodell. In: Knowtech-Forum '99, 16. –18. September 1999, Potsdam, Tagungsdokumentation. Fulltext not available.

Leist, Susanne and Winter, Robert (1999) Component-Based Banking - Modularization of Information Processing in Banks as a Foundation for Virtual Business. In: 3rd International Conference on Business Information Systems (BIS99), 14-16 April 1999, Poznan. Fulltext not available.

Leist, Susanne (1999) Outsourcing der Informatik - Relevante Fragestellungen aus Sicht der Forschung. In: Outsourcing-Erfahrungen : zwei Jahre danach; Tagungsdokumentation, Zürich, 22. April 1999. Schweizerische Vereinigung für Datenverarbeitung: SVD, Zürich. Fulltext not available.

Leist, Susanne and Winter, Robert (1998) Component-Based Banking - Modularisierung der Informationsverarbeitung in Banken als Grundlage virtueller Geschäftskonzepte. In: Weinhardt, Christoph and Meyer zu Selhausen, Hermann and Morlock, Martin, (eds.) Informationssysteme in der Finanzwirtschaft. Springer, Berlin, pp. 121-138. ISBN 3-540-65021-0. Fulltext not available.

Leist-Galanos, Susanne (1998) Informationssysteme und Kommunikationsstandards - Modell zur simultanen Auswahl. PhD, Frankfurt (Main), Universität. Fulltext not available.

Leist, Susanne and Winter, Robert (1998) Integration von Data Warehousing und Produktmodellen in Versicherungen - Ansatzpunkte für Produktentwicklung und Vertragsmanagement. In: Weinhardt, Christoph and Meyer zu Selhausen, Hermann and Morlock, Martin, (eds.) Informationssysteme in der Finanzwirtschaft (IF '98). Springer, Berlin, pp. 403-418. ISBN 3-540-65021-0. Fulltext not available.

Leist, Susanne and Winter, Robert (1998) Nutzung generischer Produktmodelle im Finanzdienstleistungsbereich am Beispiel des Ergebniscontrolling. Wirtschaftsinformatik 40 (4), pp. 281-289. Fulltext not available.

Leist, Susanne and Winter, Robert (1998) Optimal Allocation of Standardized Application Software Packages to Business Process Steps - A Simulation Study Based on Communication and Automation Costs. In: Larsen, Tor J. and Levine, Linda and DeGross, Janice I., (eds.) Information Systems - Current Issues and Future Changes, IFIP. Laxenburg, pp. 439-454. ISBN 0-7923-8396-6. Fulltext not available.

Leist, Susanne and Winter, Robert (1995) Zentrales Controlling und Bereichs-Controlling in Versicherungen auf der Grundlage eines generischen Produktkonzepts. In: Buhl, Hans Ulrich and Meyer zu Selhausen, Hermann, (eds.) IF '95 Wettbewerbsfähigkeit, Organisation, Innovation: Informationssysteme in der Finanzwirtschaft; Tagung vom 10. - 11. Oktober 1995 in München; Tagungsband. Ges. für Informatik, München, pp. 219-230. Fulltext not available.

Leist, Susanne and Winter, Robert (1994) Konfiguration von Versicherungsleistungen. Wirtschaftsinformatik 36 (1), pp. 45-56.

Ramming, Lukas , Konadl, Daniel and Leist, Susanne (2022) Chatbot Design Features to Increase Productivity. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST), 01.06. - 03.06.2022, University of South Florida.

Ritter, Christian (2016) Ausgewählte Ansätze zur Unterstützung des Business Process Management - Analyse der Erfolgsfaktoren und Einsatzmöglichkeiten von
Process Performance Management und Enterprise Social Media. PhD, Universität Regensburg.

Ritter, Christian, Schwaiger, Josef Michael and Johannsen, Florian (2015) A Prototype for Supporting Novices in Collaboration Business Process Modeling Using a Tablet Device. In: 10th International Conference on Design Science Research in Information Systems and Technology (DESRIST),, 21.-22.05.2015, Dublin. Fulltext not available.

Ritter, Christian, Leist, Susanne and Blasini, Josef (2015) Using Functional Requirements to Evaluate Process
Performance Management Tools. In: 17th IEEE Conference on Business Informatics, 13.-16.07.2015, Lissabon. Fulltext not available.

Ritter, Christian, Nöhreiter, Bernhard and Leist, Susanne (2012) Evaluation aktueller Softwarelösungen für das Process Performance Management. ibi research an der Universität Regensburg GmbH, Regensburg. ISBN 978-3-940416-49-0. Fulltext not available.

Schmid, Isabel (2023) Weiterentwicklung von Methoden und Ansätzen zur automatisierten Informationsextraktion aus Social Networks. PhD, Universität Regensburg.

Schmid, Isabel , Wörner, Janik and Leist, Susanne (2022) Automated identification of different lead users regarding the innovation process. Electronic Markets 32, pp. 945-970.

Schmid, Isabel, Wehner, Benjamin and Leist, Susanne (2022) Identifying Value-adding Users in Enterprise Social Networks. In: Proceedings of the 55th Hawaii International Conference on System Sciences | 2022, 2022, Hawaii. (Submitted)

Schwaiger, Josef Michael, Hammerl, Timo, Johannsen, Florian and Leist, Susanne (2021) UR: SMART--A tool for analyzing social media content. Information Systems and e-Business Management 19 (4), pp. 1275-1320.

Schwaiger, Josef Michael (2021) Konzeption, Implementierung und Evaluation von
automatisierten Ansätzen zur Analyse von Social-Media
Inhalten. PhD, Universität Regensburg.

Schmid, Isabel (2020) Influential Users in Social Media Networks: A Literature Review. ECIS 2020 Research Papers 98. Fulltext not available.

Schwaiger, Josef Michael, Lang, Markus, Johannsen, Florian and Leist, Susanne (2017) "What does the customer want to tell us?" - An automated classification approach for social media posts at SMEs. In: 25th European Conference on Informations Systems (ECIS), June 5-10, 2017, Guimaraes/Portugal.

Schwaiger, Josef Michael, Lang, Markus, Ritter, Christian and Johannsen, Florian (2016) Assessing the accuracy of sentiment analysis of social media posts at small and medium-sized enterprises in Southern Germany. In: ECIS 2016, 12. - 15.06.2016, Istanbul.

Schütte, Reinhard and Zellner, Gregor (2002) Qualitätssicherung im CC BAI. In: Leist, Susanne and Winter, Robert, (eds.) Retail Banking im Informationszeitalter - Integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 239-266. ISBN 3-540-42776-7. Fulltext not available.

Wörner, Janik, Konadl, Daniel , Leist, Susanne and Schmid, Isabel (2023) MANTRA: A Topic Modeling-Based Tool to Support Automated Trend Analysis on Unstructured Social Media Data. In: 44. International Conference on Information Systems (ICIS), 10.12.2023 bis 13.12.2023, Hyderabad, Indien. Fulltext restricted.

Wörner, Janik, Konadl, Daniel, Schmid, Isabel and Leist, Susanne (2022) Supporting Product Development by a Trend Analysis Tool applying Aspect-Based Sentiment Detection. In: International Conference on Design Science Research in Information Systems and Technology (DESRIST), 01.06. - 03.06.2022, University of South Florida. (Submitted)

Wörner, Janik, Konadl, Daniel, Schmid, Isabel and Leist, Susanne (2021) COMPARISON OF TOPIC MODELLING TECHNIQUES IN MARKETING - RESULTS FROM AN ANALYSIS OF DISTINCTIVE USE CASES. In: 29th European Conference on Information Systems (ECIS2021), 14.06.2021 - 16.06.2021, Virtuell.

Wehner, Benjamin (2019) Potentiale von Enterprise Social Networks und Business Process Management zur Gestaltung effizienter Unternehmen. PhD, Universität Regensburg.

Wehner, Benjamin (2018) Success Measurement of Social Capital in Enterprise Social Networks. In: European Conference on Information Systems (ECIS), June 23-28, 2018, Portsmouth, United Kingdom. Fulltext not available.

Wehner, Benjamin, Ritter, Christian and Leist, Susanne (2017) Enterprise social networks: A literature review and research agenda. Computer Networks 114, pp. 125-142. Fulltext not available.

Wehner, Benjamin, Falk, Thomas, Leist, Susanne and Ritter, Christian (2017) Measuring National Culture by Analyzing Business Processes: A Case Study in Germany and India. In: Proceedings der 13. internationalen Tagung Wirtschaftsinformatik (WI 2017), 12.-15. Feb. 2017, St. Gallen. Fulltext not available.

Wehner, Benjamin, Falk, Thomas and Leist, Susanne (2017) What benefits do they bring? A case study analysis on Enterprise Social Networks. In: European Conference on Information Systems (ECIS), June 5-10, 2017, Guimaraes, Portugal. Fulltext not available.

Zellner, Gregor (2008) Identifizierung und Gestaltung neuer CRM-Prozesse. HMD - Praxis der Wirtschaftsinformatik (259), pp. 32-41. Fulltext not available.

Zellner, Gregor (2008) Gestaltung hybrider Wertschöpfung mittels Architekturen - Analyse am Beispiel des Business Engineering. Wirtschaftsinformatik 50 (3), pp. 187-195. Fulltext not available.

Zellner, Gregor and Helfert, Markus (2006) An attempt to design and model activities for student retention. In: Soliman, Khalid S., (ed.) Managing Information in the Digital Economy: Issues & Solutions - Proceedings of the 6th International Business Information Management Association (IBIMA) Conference, Bonn. IBIMA. ISBN 0-9753393-5-4. Fulltext not available.

Zellner, Gregor (2004) Leistungsprozesse im Kundenbeziehungsmanagement - Identifizierung und Modellierung für ausgewählte Kundentypen. PhD, Universität St. Gallen. Fulltext not available.

Zellner, Gregor and Leist, Susanne (2003) 16. santesuisse (Carpathia Consulting GmbH) - Gesundheitswesen. In: Schubert, Petra and Wölfle, Ralf and Dettling, Walter, (eds.) E-Business-Integration: Fallstudien zur Optimierung elektronischer Geschäftsprozesse. Hanser, München, pp. 221-234. ISBN 978-3446224629; 3-446-22462-9. Fulltext not available.

Zellner, Gregor (2002) Vorgehensmodell auf Prozessebene. In: Leist, Susanne and Winter, Robert, (eds.) Retail Banking im Informationszeitalter - Integrierte Gestaltung der Geschäfts-, Prozess- und Applikationsebene. Business engineering. Springer, Berlin, pp. 123-147. ISBN 3-540-42776-7. Fulltext not available.